Contact Us

Our Customer Service representatives are here to answer questions about your Western Union® NetSpend® Prepaid MasterCard®. You can reach us the following ways:

Email Us

Cardholders should email us through your secure inbox. Login to the Online Account Center to use this service. Other inquiries can be sent to customerservice@wunetspendprepaid.com.

Call Us

For Customer Service, call us at 1-800-214-5483
Monday through Friday: 8AM-10PM (Central Standard Time - CST)
Saturday & Sunday: 8AM-8PM (Central Standard Time - CST)

Mail Us

Western Union NetSpend Prepaid MasterCard
c/o NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136

Find Us

Load your card at any of our retail partner locations.

Fax Us

512-532-8323

For Complaints or Compliments
Email our CEO, Chuck Harris at chuck@netspend.com.

For Media Relations
Contact our public relations department at mediarelations@netspend.com.

For Law Enforcement Related Inquiries
Call us at 1-855-284-2718

For Correspondence
701 Brazos St. Austin, TX 78701

Security Information

The Western Union NetSpend Prepaid MasterCard considers the security of your account information a priority.

What is Phishing?

Protecting Your Prepaid Card

Social Media Security Tips

What do I do if I think I am a victim of fraud?

Call us immediately, if you think you or your Western Union NetSpend Prepaid MasterCard account may have been subject to fraudulent activity.

By Phone:
1-800-214-5483
Monday through Friday: 8AM-10PM (Central Standard Time - CST)
Saturday & Sunday: 8AM-8PM (Central Standard Time - CST)

By Email:
Call us if you think your Western Union NetSpend Prepaid MasterCard account may be or has been compromised. If you prefer to contact us electronically, please e-mail us your information using the 'Secure Inbox' within your Western Union NetSpend Prepaid MasterCard Account Center. We will respond to your request within 48 hours.

By Mail:
Western Union NetSpend Prepaid MasterCard
c/o NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136

What do I do if I receive a suspicious email asking for my personal or account information?

If you think you've received a fraudulent e-mail related to your Western Union NetSpend Prepaid MasterCard, please forward it to customerservice@wunetspendprepaid.com and we will investigate it for you. You'll receive an automated response to let you know we received your e-mail.

How secure is www.wunetspendprepaid.com?

Information you provide via electronic forms on www.wunetspendprepaid.com is secure and encrypted in most instances. We advise you to always check that your web session is secure. Look for the small lock symbol that usually appears in the lower corner of your web browser window.

Current versions of most web browsers use this symbol to indicate when a web page is encrypted for transmission. Or, look for the letters "https://" at the beginning of the website URL in your web browser. The 's' in 'https' means the web connection is secure.

How secure is Online Banking and the Account Center?

We are serious about keeping your personal information safe. For security reasons, you may access your card account information from our website only if you have enrolled for your Western Union NetSpend Prepaid MasterCard Online Banking access. Your Western Union NetSpend Prepaid MasterCard Online Banking uses Secure Socket Layer (SSL) technology to encrypt your personal information, such as user IDs, passwords, and card account information, when transmitted over the internet.

Any information we provide is scrambled en route and decoded once it reaches your browser. Enroll in Western Union NetSpend Prepaid MasterCard Online Banking. If you have not enrolled but wish to know your Western Union NetSpend Prepaid MasterCard account information, you can call Customer Service at 1-800-214-5483 during business hours.

How does my e-mail stay secure?

E-mail sent within the Western Union NetSpend Prepaid Account Center is secure when you use the 'Secure Inbox'. However, e-mail you send to us through other means may not be secure - unless we advise you that security measures are in place prior to your transmitting the message.

Therefore, DO NOT send confidential information, such as Social Security or card account numbers to us via unsecured e-mail. Such communications should be sent to us via the 'Secure Inbox,' or you may call Customer Service at 1-800-214-5483 during business hours.

Are links on www.wunetspendprepaid.com safe?

We are not responsible for the information provided by, or the security of sites linked to or from our website. In most cases, links to non-Western Union NetSpend Prepaid MasterCard websites are provided solely as pointers to information on topics that may be useful to the users of the Western Union NetSpend Prepaid MasterCard website. Third party websites may have different privacy policies and/or security standards governing their sites.

How can I protect myself from fraud?

Fraud Protection begins with knowing your personal and account information is safe. Control your Information.

  • Don't share your card account number or Personal Identification Number (PIN) with anyone. Don't write your PIN anywhere on your card, on any of the other materials that came with your card, or on print-outs of your card activity summaries. Always guard your card account number and PIN!
  • If you use Western Union NetSpend Prepaid MasterCard Online Banking, don't share your username and password with anyone. Try to avoid writing it down and storing it somewhere where it can be easily lost. For more protection, change your password every 90 days and never use the same password for all of your online accounts.

What tools are available to help protect me from fraud?

The following features keep you informed of your card account activity. By accessing them, you will know if your card is being used without your authorization.

  • Use the Western Union® NetSpend® Prepaid MasterCard® virtual accounts feature to shop more securely. When you shop online or over the phone, you can use a unique virtual account card number, expiration date, and security code so you can shop more securely.
  • Check your Western Union NetSpend Prepaid MasterCard Online Account Center page on a regular basis, even if you are not using your card on a regular basis.

What do I do if I see something unusual on my account?

If you think something unusual is going on with your Western Union NetSpend Prepaid MasterCard account or if you receive a communication (email/phone call/text) that doesn't seem right, call the Customer Service number on the back of your Western Union NetSpend Prepaid MasterCard (1-800-214-5483).

What can I do to protect my personal and account information from Phishing and Social Media Scams?

We utilize the same security features available to all Western Union® NetSpend® Prepaid MasterCard cardholders. For this reason, you can access additional information on how to protect yourself and your personal information by visiting www.wunetspendprepaid.com

  • Use the following link for more information about Phishing and how to protect yourself from these scams: What is Phishing?

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