Contact Us

Our Customer Service representatives are here to answer questions about your Western Union® Netspend® Prepaid Mastercard®. You can reach us the following ways:

  • Email Us

    Cardholders should email us through your secure inbox. Login to the Online Account Center to use this service.

    Other inquiries can be sent to customerservice@wunetspendprepaid.com.

    Send complaints or compliments to president@netspend.com.

    For Media Relations email mediarelations@netspend.com.

  • Call Us

    For Customer Service, call us toll-free at: 1‑800‑214‑5483

    M - F | 8AM to 6PM Central

    Sat. & Sun.| 8AM to 5PM Central

    You may leave a message for Customer Service outside these hours.

  • Mail Us

    Western Union® Netspend® Prepaid Mastercard®
    c/o Netspend Corporation
    PO Box 2136
    Austin, TX 78768-2136

Security Questions

The Western Union® Netspend® Prepaid Mastercard® considers the security of your account information a priority.

Call us immediately, if you think you or your Western Union® Netspend® Prepaid Mastercard® account may have been subject to fraudulent activity.

By Phone: 1-800-214-5483 Monday - Friday, 8 a.m. to 10 p.m. CT
You may leave a message for Customer Service outside these hours.
By Mail: Western Union® Netspend Prepaid® Mastercard®
c/o Netspend Corporation
PO Box 2136
Austin, TX 78768-2136
By Email: Call us if you think your Western Union® Netspend® Prepaid Mastercard® account may be or has been compromised. If you prefer to contact us electronically, please e-mail us your information using the 'Secure Inbox' within your Western Union® Netspend® Prepaid Mastercard® Account Center. We will respond to your request within 48 hours.

If you think you've received a fraudulent e-mail related to your Western Union® Netspend® Prepaid Mastercard®, please forward it to customerservice@wunetspendprepaid.com and we will investigate it for you. You'll receive an automated response to let you know we received your e-mail.

E-mail sent within the Western Union® Netspend® Prepaid Account Center is secure when you use the 'Secure Inbox'. However, e-mail you send to us through other means may not be secure - unless we advise you that security measures are in place prior to your transmitting the message.

Therefore, DO NOT send confidential information, such as Social Security or card account numbers to us via unsecured e-mail. Such communications should be sent to us via the 'Secure Inbox,' or you may call Customer Service at 1-800-214-5483 during business hours.

We are not responsible for the information provided by, or the security of sites linked to or from our website. In most cases, links to non-Western Union® Netspend® Prepaid Mastercard® websites are provided solely as pointers to information on topics that may be useful to the users of the Western Union® Netspend® Prepaid Mastercard® website. Third party websites may have different privacy policies and/or security standards governing their sites.

Fraud Protection begins with knowing your personal and account information is safe. Control your Information.

  • Don't share your card account number or Personal Identification Number (PIN) with anyone. Don't write your PIN anywhere on your card, on any of the other materials that came with your card, or on print-outs of your card activity summaries. Always guard your card account number and PIN!
  • If you use Western Union® Netspend® Prepaid Mastercard® Online Banking, don't share your username and password with anyone. Try to avoid writing it down and storing it somewhere where it can be easily lost. For more protection, change your password every 90 days and never use the same password for all of your online accounts.

The following features keep you informed of your card account activity. By accessing them, you will know if your card is being used without your authorization.

  • Use the Western Union® Netspend® Prepaid Mastercard® virtual accounts feature to shop more securely. When you shop online or over the phone, you can use a temporary virtual account card number, expiration date, and security code that you can cancel after you use it.
  • Check your Western Union® Netspend® Prepaid Mastercard® Online Account Center page on a regular basis, even if you are not using your card on a regular basis.

If you think something unusual is going on with your Western Union® Netspend® Prepaid Mastercard® account or if you receive a communication (email/phone call/text) that doesn't seem right, call the Customer Service number on the back of your Western Union Netspend Prepaid Mastercard (1-800-214-5483).

We utilize the same security features available to all Western Union® Netspend® Prepaid Mastercard® cardholders. For this reason, you can access additional information on how to protect yourself and your personal information by visiting www.wunetspendprepaid.com.

Order your Western Union® Netspend® Prepaid Mastercard® today!

Get a Card